Frequently asked questions
Answers for Pivit customers about the move to Connected Australia and On Q Communications.
What happened to Pivit?
Pivit has been acquired by Consolidated Telecom. Residential customers have moved to Connected Australia and business customers to On Q Communications. Both are Consolidated Telecom brands.
Which company looks after me now?
If you had a home service, it's Connected Australia. If you had a business service, it's On Q Communications. If you're not sure, call either team and they'll point you in the right direction.
Do I need to do anything?
Your new provider will have contacted you about the move. Log in to your new provider's portal to check your account details and billing, and save their support number.
Where do I log in?
Residential: portal.connectedaustralia.com.au. Business: twelve.onq.com.au.
Where's my bill?
Bills now come from your new provider. You can view them in their customer portal.
Who do I call about a fault?
Residential: Connected Australia on 1300 859 778. Business: On Q support on 1300 551 153.
Are my plan, price or contract changing?
Your new provider will tell you about any changes to your plan or pricing. For details about your own service, contact them directly.
Where are the old Pivit forms?
Pivit's forms are no longer in use. For applications, plan changes, direct debits or moving house, contact your new provider and they'll send you the right paperwork.