Residential customers: you're now with Connected Australia
Your Pivit home internet and phone services are now managed by Connected Australia, a Consolidated Telecom brand. Your account, bills, plan changes and support are all handled by Connected Australia.
Contact Connected Australia
| Phone | 1300 859 778 |
|---|---|
| support@connectedaustralia.com.au | |
| Hours | Monday to Friday, 8am – 8pm Saturday and Sunday, 9am – 6pm |
| Customer portal | portal.connectedaustralia.com.au |
| Website | connectedaustralia.com.au |
Common tasks
Report a fault: call 1300 859 778 or log in to the portal.
Billing questions: view and pay your bills in the portal, or call support.
Change or move your plan: see current plans at connectedaustralia.com.au or call support.
Estate and private network customers
If you live in an estate or building that Pivit serviced over a private fibre network, such as Coomera Waters, Ormiston Rise or Hilton, or you were on a Pivit Advantage or LBN Co plan, your service is also now supported by Connected Australia. Contact them on 1300 859 778 for anything about your connection.